Slides Framework

Terms and Explanations

  • What is a Satellite Phone?

    Satellite telephone is a wireless telephone telecommunications service whose BTS is in the air. This telephone BTS is a satellite so that it is more reliable in the event of an emergency that paralyzes telecommunications networks on the mainland.

    Why are satellite phones expensive?

    It takes trillions of dollars to build and launch a satellite into orbit in the sky. Take the Iridium communications satellite for example which provides a variety of satellite phone models. This is the reason why the price of satellite equipment and pulses is much more expensive than GSM telephone equipment and pulses.

    What are the advantages of satellite phones?

    The advantage of satellite phones is that they have a wider range than ordinary cellular networks because they do not use Base Transceiver Stations (BTS) that are placed on land. Satellite phones put their BTS in the air and can be used in mountainous areas, inland to in the middle of the ocean.

    What card do you use for satellite phones?

    Yes, satellite phones also use a SIM card, but of course the SIM for satellite cellphones is different from the usual cellphone SIM. Several types of simcards are used for satellite cellphones depending on the type of satellite cellphone that we use (there are types of simcards: Thuraya, Inmarsat, Iridium, etc.).

    Why do satellite phones have a wider range than cellular?

    Because satellite telephone is a telecommunications service in the form of a cordless telephone that places its base transceiver station (BTS) in the air so that it has a wider range than GSM-based telephones that place its BTS on land.

Terms and Explanations

  • Introduction

    Welcome to the Thuraya website ( (Website). These Terms of Use apply to the use of the Website. In these Terms of Use, use of the terms "Thuraya", "us", "our" or "we" refers to Thuraya Telecommunications Company as the owner of the Website, and the terms "you" and "your" refer to the user or viewer of the Website, including the user of information (including product information, publications, fact sheets, news and alerts) or services (including online recharge and e-billing services and software updates) contained in, or accessed through, the Website. Some information or services available via the Website may be subject to additional terms or provided by third parties, for example, Thuraya Recharge (, and is subject to warranties and conditions made by FoneRecharge. Thuraya accepts no liability for any of Thuraya's third party suppliers of products or services or reliance on the information they supply. We recommend you read such third party terms before proceeding with your order(s) or use of their services.

    Applicable Law

    These Terms of Use shall be governed by the laws of the United Arab Emirates.

    Deemed Acceptance

    By accessing or using this Website, you are deemed to accept these Terms of Use which together with our Privacy Statement and Cookie Policy govern our relationship with you in relation to this Website. Thuraya may change the content of this Website and these Terms of Use at our discretion and without notice. By continuing to use the Website you accept the Terms of Use as they apply from time to time.

    Business Use of our Website

    If you are using our Website on behalf of a business, that business accepts these Terms of Use. It will hold harmless and indemnify Thuraya and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Website or violation of these Terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and legal fees.

    Eligibility to Use the Website

    Use of the Website is only permitted providing you represent and warrant that (a) all information you submit is truthful and accurate, including that the email address you submit (if required) is one that you own and use, and the credit card details you provide (if required) are for a credit facility that is rightfully yours to operate; (b) you will maintain the accuracy of such information; (c) you are 18 years of age or older; and (d) that your use of the Website does not violate any applicable law or regulation.

    Your Thuraya Account

    If you choose to register for an account, you agree to maintain the confidentiality of your account, including any passwords, and understand that you are responsible for any activity occurring under your account. You must keep your account information current. If you access your account on a computer that others may access, you should ensure that you log out from your account at the end of each session. You also understand that Thuraya reserves the right to refuse, block or cancel any account at its sole discretion.

    Security, Viruses & Availability

    The Internet is an insecure public network which means there are risks that information sent to or from this Website may be intercepted, corrupted or modified by third parties. In addition, files obtained from or through this Website may contain computer viruses, disabling codes, worms or other devices or defects. You acknowledge that your use of this Website is entirely at your own risk. You bear the risks and responsibility for any loss or damage caused, directly or indirectly, by these risks, and Thuraya accepts no liability for any interference with, or damage to, your devices, software or data occurring in connection with this Website.

    Disclaimer of Warranties and Liability

    We provide this Website, including software upgrades and online services, using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we do not promise. To the maximum extent permitted by the law, the Website is provided on an "as is" basis without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. To the maximum extent permitted by law, Thuraya expressly disclaims all liability for any loss, damage, expense and costs incurred by any person arising out of accessing, downloading, using or relying on any of the information on this Website including, but not limited to:
    use of the Website for a purpose for which it was not intended;
    any inaccuracies, errors or omissions in the content or services available via the Website;
    any interpretations or opinions stated in, or which may be inferred from, content posted on the Website.

    Unless and to the extent applicable law prohibits this limitation, Thuraya is not liable to you for any consequential, special, incidental, or indirect damages of any kind arising out of your use or reliance of this Website.

    Your Privacy

    You should only provide us with personal information that is accurate and complete where we ask you to provide such information. How we deal with your personal information and information relating to your use of our Website is detailed further in Privacy Statement and Cookie Policy.

    Ownership of Website Content

    All content on this Website is the property of Thuraya and is protected by law, including, but not limited to all text, photographs, audio and video, graphics, code and software incorporated into, used on, or offered via this Website. You may view the Website and may print pages of the Website solely in relation to your personal use of the Website. Otherwise you may not reproduce, modify, distribute, create derivative works of, publicly display or in any way exploit, any of the content, software, or materials available on the Website in whole or in part without the express written permission of Thuraya.

    Changes to these Terms

    From time to time, we may need to change these Terms of Use to reflect our changing business (or if required by law, or for security, technical or other reasons). You agree and understand that these Terms of Use, our Website, and any aspect of Thuraya's online services may be modified by Thuraya at any time, without prior notice, and such modifications will be effective upon Thuraya's posting of the new Terms of Use and/or upon implementation of the changes on the Website. You agree to review these Terms of Use periodically so that you are aware of any modifications. Your continued use of the Website after any modifications indicates your acceptance of the modified Terms of Use. Unless expressly stated otherwise by Thuraya, any new features, new services, enhancements or modifications to Thuraya implemented after your initial access shall be subject to these Terms.

Terms and Explanations

  • 1. Introduction

    We are committed to protecting and respecting your privacy. This notice explains how we process your personal data. This notice may change from time to time. We will advise you of material changes, but you are advised to review this notice periodically. A copy of this notice can be found here. If you have any questions, feel free to get in touch via the method set out in the “contact us” section of this notice below.

    2. What personal data do we collect about you and how do we collect it?

    In general, you can visit and browse our website without telling us who you are and without revealing any information about yourself.
    We may collect and generate personal data about you in accordance with this notice. This personal data includes:
    When you visit our websites or fill in forms on our website or elsewhere, including at []:
    - personal details you provide by filling in forms on our website or elsewhere, including your name, e-mail address, telephone numbers, postal and billing address, data of birth and location details.

    When you contact us or we contact you or you purchase our products:
    - information that you provide about yourself anytime you contact us about our products (for example, your name, date of birth, contact details and transaction information relating to any purchase of our products), including by phone, email, post, through social media or via a service partner or distributor of our products

    Other sources of personal data We may also receive information about you from:
    - third party marketing agencies employed by us;
    - our service partners; and
    - our appointed distributors.
    We may combine information we have about you from various sources, including the data that you have provided to us.

    3. How do we use your personal data?

    We use your personal data for the following purposes:
    to prepare invoices, and process and keep records of payments you make in relation to Thuraya products and services;
    to provide customer services including the assessment and resolution of any complaints or enquiries made to us, including information on technical service issues and security announcements, billing reminders and welcome letters (and if you have contacted us and request a response, we may share your personal information with Thuraya service partners or distributors to enable an adequate response is given to your enquiry);
    billing reminders & welcome lettersested on Contact Us tab to protect and support our business, personnel and customers; and
    for compliance, to comply with legal, regulatory and other requirements. Except as described in this Privacy Statement, we will not use or disclose your personal information to anyone outside of Thuraya without your consent or where the identifying information can be removed.

    4. On what basis do we use your personal data?

    We use your personal data on the following basis:
    in order to fulfill a contract we have with you relating to our products and services;
    for the legitimate interests of the Thuraya Group, being the purposes set out in the “How do we use your personal data?” section above; and
    to comply with certain legal and regulatory obligations of the Thuraya Group.

    5. With whom do we share your personal data?

    We may share certain of your personal data with:
    our authorised service partners & distributors; and
    marketing agencies that provide services to the Thuraya Group.
    We may also need to make your personal data available to other parties, such as:
    legal and regulatory authorities;
    accountants, auditors, lawyers and other outside professional advisors; and
    companies that provide products and services to Thuraya Group (such as IT systems, service and software suppliers and other third parties engaged to assist Thuraya Group in carrying out business activities).

    6. Transfers of your personal data outside of your home country

    Your personal data may be processed by Thuraya and its affiliated companies (together referred to as the “Thuraya Group”) and those other parties described above, which may involve your personal data being transferred outside the European Economic Area. Where the European Commission has not issued an adequacy decision in relation to the jurisdiction where your personal data is processed, and you are an EU data subject, we will ensure that there are adequate mechanisms in place to protect your personal data in accordance with applicable data protection and privacy law. We will do this through use of data transfer agreements implementing standard data protection clauses.

    7. How long will we keep your personal data?

    We will always keep your personal data for any applicable period required by law. We will also keep your personal data where we need to do so in connection with legal action or an investigation involving a member of the Thuraya Group. Otherwise, we will only keep your personal data for the period necessary to fulfill the purposes outlined above and in any event for no more than 5 years thereafter.

    8. Your rights

    You may be entitled to:
    request the correction of your personal data;
    request the deletion of your personal data in certain circumstances, for example where your personal data is no longer required for the purposes set out in the “How do we use your personal data?” section above;
    request the restriction of the processing of your personal data in certain circumstances;
    object to the processing of your personal data (in which case, we will no longer process your personal data unless there are compelling legitimate grounds for doing so or where it is necessary in relation to a legal claim);
    ask Thuraya about the processing of your personal data and to be provided with a copy of your personal data; and request receipt or transmission to another organisation, in a machine-readable form, of the personal data that you have provided to Thuraya.

    If you would like more information about your rights, to exercise these rights, or if you have any concerns about our processing of your personal data, please contact us via the method set out in the “Contact us” section of this notice below. If you choose to exercise your rights, we will respond in accordance with, and to the extent required by, our legal obligations.

    If you believe that we have illegally processed your personal data, or if you have suffered as a result of unlawful processing of your personal data, you can present a claim to your local supervisory authority.

    Where you are given the option to share your personal data with us, you can always choose not to do so. If you object to the processing of your personal data, Thuraya will respect that choice in accordance with its legal obligations. This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above.

    9. Contact us

    10. Data controller

    Thuraya is the controller of your personal data. © 2022 PT Mega Sarana Satelit